Frequently Asked Questions

If your company has an Kantar Retail iQ license, you can register for a Username & Password. If you are not able to register please sign-up for a trial. If you have questions about registering please contact CustomerService@KantarRetail.com

I forgot my username and/or password. What should I do?

If you forget your Username or Password, you can request a new one.

I have a username and password, but I can’t sign in.

Please contact Customer Service by phone +1.617.588.4100 or +1.800.370.3261 or by emailing CustomerService@KantarRetail.com

General

How can I use KantarRetailiQ.com?

Kantar Retail iQ is an invaluable retail research tool that helps you grow your business with your key customers. The site highlights the latest industry news and trends, delivering analysis focused on the implications for your business.

Kantar Retail iQ gives you access to retail and shopper insights including:

Sales forecasts
Data reports
Research articles
In-depth event presentations
SWOT analyses
Daily news
Macroeconomic and industry information

Combined, these tools can help you:

Build account plans
Plan business reviews
Prepare for top-to-tops
Maximize market visits
Optimize resource allocation
Segment your customer base
Understand industry trends
Bring new staff up-to-speed
Identify opportunities for growth

For more information or to schedule a customized product demonstration for you and/or your team, please contact Customer Service by phone at +1.617.588.4100 or +1.800.370.3261 or by email at CustomerService@KantarRetail.com

Can Kantar Retail conduct a training session for me and/or my team?

Yes. As part of your licensed agreement, Kantar Retail offers several options for User Training.

I attended a Kantar Retail Event. Where are the slides that were presented at that event? When will they be posted?

All slides presented at a Kantar Retail Event can be found on the Event Presentations page of the Events section of the website. To access the slides go to the Events, eLearning, and Webinars tab at the top of any page of the website hovering over Events and selecting the Slide Presentations. You can browse the slides by retailer, channel, country, and event. Both Adobe PDF and PowerPoint versions of the slide presentations are available. In addition, Slide Presentations are posted to applicable Retailer, Channel, Country, and Topic Insight Centres. All slide presentations are posted within 48 hours of event completion.

Can I use the information on Kantar Retail iQ in my presentations?

Your licensed agreement enables you to use the information contained on KantarRetailiQ.com as long as you reference Kantar Retail as a source. Please refer to Terms of Use for complete details.

I have a question about a how Kantar Retail defines a term. Do you define your terms on the site?

You can access definitions to retail terms through the Kantar Retail Retail Glossary.

Research

What is Kantar Retail’s retail coverage?

Kantar Retail currently tracks over 900 retailers with sales in excess of USD 1 billion annually in all of the major global retail markets. Please visit the Retailer, Channel, and Country Insight Centres found under the Shopper and Retail Insights tab on the site to see complete listings. If you would like to see a retailer or country that we don’t currently cover, please let us know.

What is Kantar Retail’s research methodology?

For information on how Kantar Retail analysts research and prepare their forecasts, please refer to Kantar Retail Research Methodology.

I have a question about the analysis on Kantar Retail iQ. Can I contact Kantar Retail analysts?

You may reach our analyst team by phone at +1.617.588.4100 or +1.800.370.3261.

Licenses

Does my company have access to Kantar Retail iQ?

Please contact Customer Service by phone at +1.617.588.4100 or +1.800.370.3261 or by email at CustomerService@KantarRetail.com to see if your company has a Kantar Retail iQ license.

How can I get information about Kantar Retail iQ licenses?

For information about Kantar Retail iQ licenses, please contact the KantarRetailiQ.com Product Team by phone at +1.617.588.4100 or +1.800.370.3261 or by email at CustomerService@KantarRetail.com

How can I upgrade my license to include more content?

For information on accessing more content, please contact your Client Relationship Director at +1.617.588.4100 or +1.800.370.3261.

Technical

I encountered an error. Who should I tell?

If you encounter an error, please contact CustomerService@KantarRetail.com. We will fix the error as soon as possible.